Awful. Order took well over an hour. I saw the driver pull up but waited bc I wasn't 100% sure it was him.
After 5 minutes, I got a call from them to say their driver had been knocked and waited for 20 mins. This was a complete lie and doesn’t even make sense because I live in apartment block. He did not even get out of his car, or try to ring me like they have always done previously.
Worst of all - ice cream was horrible. The chocolate sauce had a really bad taste. I loved it when it was Sundae Scoops, ever since the new ownership it has really gone down hill. Won't order again.
We enquired about your concern, it was totally misunderstanding from girl who was calling you. In fact, driver was waiting for another customer’s delivery but girl told you about waiting time. You are our valued customer and we also will address your concern about chocolate sauce. Thanks 🙏 …